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The Future of Work: 5 Industries Affected by AI

New technologies get adopted by industries very quickly. It’s not uncommon nowadays for technological advancements and innovations to reshape how various industries operate. Businesses are always on a constant lookout for new technology that can help them get an edge on the market. Today’s most popular topic is artificial intelligence (AI). This new technology is still being developed, but it has already found its way into various industries and it’s being adopted by numerous companies and organizations.

AI is a computer science area that focuses on developing machines capable of mimicking human intelligence. The primary goal of AI is the creation of machines that will be more capable, efficient and more intelligent than they are now. That being said, AI’s machine learning, deep learning and natural language recognition capabilities have made it a very popular technology, as well as made it highly sought after by various businesses. AI is already disrupting how industries operate and reshaping the future of work. Here are a few industries that are affected by AI.

Customer service

For every business on the market, customer service has become a crucial factor for success. Nowadays, online consumers have specific needs, expectations and demands companies must meet, in order to ensure customer engagement and loyalty. Therefore, delivering seamless and exceptional customer service and support is vital for ensuring their satisfaction. AI already has a presence in the customer service sector. As a matter of fact, consumers today expect from brands to be available to them 24/7.

Brands were faced with a challenge only AI can effectively overcome. Today, many brands implement a chatbot feature for their customer service and support. Chatbots powered by AI technology can mimic human behaviour and offer seamless service to customers. They can operate constantly and serve multiple customers simultaneously. What’s more, they never get tired, which means they won’t need any time off or vacations. And, they will never get unpleasant towards customers due to piled-up stress.


The healthcare industry is also being affected by AI technology. AI-powered software and equipment can be used for surgeries, administration of anesthesia, patient diagnostics and recovery. AI is more efficient in analyzing patient conditions and processing data that involves medical history, DNA analysis and other factors.

AI can, therefore, be used to personalize individual treatments and improve the efficiency of patient therapy. AI can also be used for discovery and testing of new drugs and medical supplies. Professionals argue that AI is the single greatest disruptor in the healthcare industry that will revolutionize patient care and treatment.

Legal sector

Industries that provide professional services, such as the law industry, always face challenges when adapting to new technology. The challenges occur when considering how new technology will disrupt operations and careers of lawyers. AI technology can already be found in the legal sector. So far, it helps professionals complete tasks more efficiently and frees up their time to take on other important tasks.

For example, AI-powered software can help out with document workflow, research and analysis. In addition, reliable legal transcription can help out with court hearings, witness testimonials and depositions among other things. Legal sector experiences numerous tasks and daily operations. It’s also prone to changes in procedures and laws, which makes it difficult to stay up to date. AI helps legal professionals with their daily obligations and helps them become more productive and efficient at their work.


The production and assembly of various products is mostly automated these days thanks to the AI technology. Robots are replacing human labor in the manufacturing industry and are used to produce vehicles, electronic devices and other various complex features. The main reason AI is present in the manufacturing industry is that it allows complete automation of entire workflows.

Robots can be programmed to operate efficiently and they won’t get tired from the labor. Nowadays, it’s rare to find a manufacturing plant that isn’t equipped with heavy machinery and automated processes. However, AI presence in manufacturing has reduced the requirement for human labor. As robots can produce much more output, the only staff necessary in manufacturing plants are experts that will monitor the processes and assembly, as well as maintain the machines.


Digital marketing is omnipresent these days. Marketers are striving towards delivering personalized experiences to each individual customer. Thanks to the AI technology, that goal becomes possible. Marketers use big data online to analyze and extract relevant information about their customers. However, for humans, interpreting such vast quantities of data is a time-consuming and costly endeavor.

But, for AI, it’s just another routine task. AI can analyze such information in a fast and seamless way, providing marketers with essential information that will help them craft more effective marketing campaigns, promotions and custom offers. It’s safe to say that AI will reshape the digital marketing industry, as well as transform customer experience when dealing with various brands on the market.

AI, although still in early development, has already made a significant impact on various industries. While some fear being replaced by machines, others embrace the change technology brings and the numerous opportunities it will make available. How things turn out remains to be seen.

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